Water Test Scam Bubbling Up In Palm Bay

By  //  October 15, 2012

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Residents Urged To Be Cautious

BREVARD COUNTY • PALM BAY, FLORIDA – The Palm Bay Utilities Department is cautioning the public and its customers to beware of companies recommending that a water test be conducted in their home.

Palm Bay Utilities Department conducts more than analyses per year to ensure that city water meets or exceeds all federal and state standards for safe drinking water. (Shutterstock image)

City of Palm Bay spokeswoman Yvonne Martinez said that these companies often target the elderly and use scare tactics to sell water treatment products.

She said one company recently mailed “Public Notices” to utility customers about “potential contamination.”

“It is important to remember that Palm Bay Utilities Department conducts more than analyses per year to ensure that city water meets or exceeds all federal and state standards for safe drinking water,” Martinez said. “In addition, certified laboratory personnel collect more than 100 samples each month from sites throughout the distribution system to monitor pH levels, coliform bacteria and chlorine.”

Public water systems such as Palm Bay Utilities Department are required to report test results to the Florida Department of Environmental Protection monthly.

Martinez said that Palm Bay Utilities urges customers to be cautious of individuals and businesses claiming they can improve the quality and safety of your water through the purchase of a home water treatment system.

“Palm Bay’s water quality is at or above industry standard,” she said. “Customers should make informed decisions about such purchases and not be motivated by fear or scare tactics.”

Each year, as mandated by the federal government, Palm Bay Utilities Department issues a Consumer Confidence Report (CCR) for drinking water. This report details the test results of monitoring conducted on the water system during the year.

A copy of this report can be found at: http://www.palmbayflorida.org/utilities/index.html.

Martinez said that customers should be cautious of the following:

• Unexpected visits and “free” gifts from water companies

• Offers to test your water for “free”

• A salesperson who adds coagulant (a thickening agent) to your water to solidify harmless minerals

• Expensive prices and scare tactics

Martinez said residents with questions about water quality or those who receive questionable solicitations for water testing are asked to call the Palm Bay Utilities Department’s Customer Service Office at 321-952-3420.


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