Florida’s Insurance Consumer Helpline Assists Brevard County Consumer With Medical Claims Payment

By  //  July 20, 2017

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recovered $16.6 million during first half of 2017

Assistance provided by insurance experts working Florida’s Insurance Consumer Helpline led to the recovery of more than $16.6 million during the first half of 2017.

TALLAHASSEE, FLORIDA – Assistance provided by insurance experts working Florida’s Insurance Consumer Helpline led to the recovery of more than $16.6 million during the first half of 2017.

Among those who received help was a Brevard County consumer who contacted the Helpline when medical claims payments related to treatment for her son never arrived.

The company explained to Helpline experts that the payments had been processed but the company could not explain why they had not been received.

A widespread system error was discovered and the company realized that payment checks for 53 consumers had never been mailed. In total, more than $24,000 in unmailed payments went out to the 53 consumers, including the original caller.

Helpline experts answered more than 141,000 calls from Floridians and aided in the recovery of funds that included insurance claim payments and premium refunds that consumers sought the Department of Financial Services’ help collecting.

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The Insurance Consumer Helpline is a free service offered to all Floridians that assists callers with financial and insurance-related matters including disaster preparation and insurance fraud, as well as questions and complaints regarding auto, home, health, life, and small business insurance.

“The claims-filing process can be a stressful affair, especially during times of serious illness or after a disastrous event,” said Florida Chief Financial Officer Jimmy Patronis.

“I applaud the efforts of our experts who work tirelessly to provide Floridians with the tools and resources they need to easily navigate through their insurance-related issues.”

Contact the Insurance Consumer Helpline toll-free by calling 1-877-693-5236.

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