BREAKING: Enhanced 9-1-1 Aids Brevard County Fire Rescue To Render Aid to West Melbourne Resident

By  //  January 21, 2018

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Enhanced 9-1-1 system identified smoke detector activity and movement over the phone

Alert 9-1-1 dispatchers and the Enhanced 9-1-1 system helped Brevard County Fire Rescue locate and render swift medical aid Sunday morning to an elderly resident of West Melbourne.

BREVARD COUNTY, FLORIDA — Alert 9-1-1 dispatchers and the Enhanced 9-1-1 system helped Brevard County Fire Rescue locate and render swift medical aid Sunday morning to an elderly resident of West Melbourne.

The resident of the Stratford Point Drive subdivision may have suffered from a medical issue that caused him to fall while a pot was cooking on the stove.

According to Brevard County Communications Director Don Walker, the victim was apparently able to dial 9-1-1 but was unable to speak when the call was answered by 9-1-1 dispatchers. The Enhanced 9-1-1 system helped dispatchers pinpoint the caller’s address.

“When the 9-1-1 call was received just after 9 a.m., no one was on the other end of the phone line but dispatchers could hear a smoke detector inside the home and could hear movement inside the structure,” said District Chief Geanine Dotson.

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Firefighters responded from Brevard County Fire Rescue stations 83 and 82 and were able to gain access to the home through a window. Once inside, they located the resident on the kitchen floor.

The resident was transported to Holmes Regional Medical Center in Melbourne.

Dotson said there were no other occupants inside the home and no other injuries were reported. Smoke from the pot left on the stove had activated the smoke detector. She said firefighters aired out the home. Palm Bay Fire Engine 3 was also on scene.

“Between the resident being able to get to the phone to dial 9-1-1, the Enhanced 9-1-1 system and that our dispatchers were able to identify the smoke detector and movement over the phone all helped in a successful outcome this morning,” Dotson said.

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