BCSO Corporal Jim Zibell Saves Day For Traveling Out-of-State Cruise Ship Passenger From Illinois
By Wayne Ivey, Brevard Sheriff // September 26, 2018
BREVARD COUNTY, FLORIDA – This past Sunday afternoon our Brevard County Sheriff’s Office Communications Center received a frantic call from a mother in Illinois, advising that her 18-year-old daughter, Brittany, was at Port Canaveral and due to set sail on a Royal Caribbean Cruise at 4:30 pm.
The mom reported that Brittany had arrived at the cruise terminal but was unable to locate her wallet which contained her identification.
Without identification, Brittany would be unable to sail on the cruise and even worse, would be unable to fly home to Illinois, leaving her stranded there alone since those with her had already boarded the ship.
As a result of the call, Corporal Jim Zibell made contact with mom over the phone and subsequently made contact with Brittany in person at the cruise terminal. Cpl. Zibell learned that Brittany had left a hotel in Orlando and drove with other family and friends to take a cruise at Port Canaveral.
Upon arrival at the terminal, she could not locate her wallet and the cruise line could not allow her to sail without identification or a passport in hand.
Brittany’s family and friends had already boarded the ship thinking she had just misplaced her wallet and would be boarding soon. Brittany apprised Cpl. Zibell that she had left their hotel in Orlando and drove directly to Port Canaveral.
Cpl. Zibell subsequently identified the hotel where Brittany had stayed and made contact with management to request they search the room where Brittany had stayed.
Management advised they had recovered her wallet on the floor in her room at which time Cpl. Zibell made arrangements for a courier service to meet the hotel Manager and drive Brittany’s wallet to Port Canaveral.
Due to the pending time of sailing, Cpl. Zibell was able to get Brittany cleared through security and pre-staged to enter the ship after her wallet arrived containing her identification.
Cpl. Zibell stayed in contact with the courier driver as he drove from Orlando to Port Canaveral and once the courier arrived, Cpl. Zibell took custody of Brittany’s wallet, returned it to her and even walked Brittany onto the ship to ensure she boarded safely.
As a result of Cpl. Zibell’s actions, Brittany was able to meet her family and friends with only 10 minutes to spare before the ship had to set sail. Brittany’s Mom was so thankful for Cpl. Zibell’s actions that she reached out for our agency to share her appreciation and gratitude!
I tell our citizens every day that I am surrounded by an amazing team who do amazing things every day to keep our community safe!
Cpl. Zibell’s actions are a shining example of just how true that statement is as he went above and beyond the call of duty to make sure Brittany was safe and sound and that her mom knew she was in safe hands!
– Sheriff Wayne Ivey
CLICK HERE FOR BREVARD COUNTY NEWS