Telecom Billing for Today’s Cloud Era Explained

By  //  November 27, 2019

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There has been an exponential growth in the telecommunications industry globally, in the past couple of years.

There has been an exponential growth in the telecommunications industry globally, in the past couple of years.

This boom in this industry has given rise to the increasing demand for an efficient telecommunications billing system.

The telecom billing system is complex and most people find it difficult to understand how the system works. Here is a telecom billing overview to help you understand. 

What is Telecom Billing System?

In simple terms, telecom billing is a systematic process that gathers and groups data on the usage of telecommunication products or services by individuals or accounts.

The objective is to record the transactions and produce invoices to send and store for reference. The need for a proper telecom billing system came with the complexity of mobile technology.

The pricing plans that telecom service providers offer led to the development of robust and effective telecommunications billing systems. 

Benefits of a Telecommunications Billing System

Giving your subscribers an efficient way to pay their telecom bills is the game changer in this industry. Companies that do this right have an edge over other competitors in this industry. 

E-Billing Option

There must be an e-bill to allow subscribers to see their bill using digital devices like tablets, smartphones, and computers. This also allows the company to save expenses and use the revenue to improve essential services in the company. 

Data or Record Validation

A reliable telecommunication billing solution should have the capacity to eliminate duplicate records using unique dataset numbers. The screening process must reduce double billing on the same account.

Reduced Errors

With different pricing by different telecom companies, the process of billing every minute becomes quite complex. This tends to cause numerous errors and can have a negative impact on the company’s reputation. Using a good billing software would ensure better billing and safeguard the company. 

Provides Details on Data Billed

The subscribers would want to look at how they can reduce their data usage to minimize telecom expenses. Giving them the details to enable them to make informed decisions will build a trusting and dependable relationships with subscribers.

The report should include details like date, time, and call duration, message analytics (i.e. sent, received, and delivered) and data expense. The subscribers should be able to access the report online using a portal with proper login credentials.

Empowers the management

Reliable data allows the company to track all expenses and manages the organization better. The data can help the management make decisions on how to improve usage, assets, rates of subscription, etc.

Manage Changes in Price Plans

Because of the competition in this industry telecom companies would want to make sure, they have competitive prices. An effective billing system will make it easier for the company to implement the new prices without disturbing ongoing subscriptions and billing systems.

Essential Features of a Telecom Billing System

At Tridens Technology, we have a system that offers the following features:

  • Products and services – The system must be flexible enough to manage multiple services or products offered in different packages
  • Payment system – It must accept payment and send it to the subscriber’s account
  • Rates and Billing – It must be able to bill the subscriber’s accurately for their product and usage
  • Multilingual and multi-currency – The telecom billing system must have the ability to manage bills multiple languages and currencies
  • Resolving Disputes – The system should be able to record the subscriber’s complaints and create a refund plan based on their related bill and usage data
  • Discounts – The process must work with a scheme to offer discounts and attract customers
  • Prepay and postpay services – The system must support your payment plan whether it is prepaid or postpaid

Major Types of Telecom Billing

There are different types of billing systems out there, but at Tridens, you can get three major options:

  1. Pre-paid Billing – In this system, subscribers pay an advance amount before they use the service. Unless they pay first, they cannot use the telecom services. 
  2. Post-paid Billing – In this system, customers use the service before they pay. This is usually a monthly billing system. We generate a bill at the due date and send it to our subscribers. 
  3. Interconnect Billing – Another name for this is “Partner Settlement.” Here, telecom operators provide services by other telecom providers to subscribers. 
  4. Roaming Charges or Roaming Billing – When subscribers change network as they roam, the telecom operators change coverage. This requires a marginal charge.
  5. Convergent Billing – This system calculates the bill using data usage and usage in real-time. It supports prepaid, post-paid, and roaming billing.

Hope you benefit from this Telecom billing overview.