Concierge Solutions MD Provides Transition, Comprehensive Solutions for Physicians
By Maria Sonnenberg // February 17, 2020
Cocoa Beach-based Concierge Solutions MD provides services to new and transforming medical practices
BREVARD COUNTY, FLORIDA – Concierge medicine is a win-win for physician and patient, says Dr. Tina Rooks, of Concierge Solutions MD, a service that assists physicians in transitioning to the various types of concierge practices.
Given the rising dissatisfaction with the current factory-style practice of medicine, patients are turning their attention to the benefits of concierge medicine.
At the same time, because of increasing overhead costs and decreasing reimbursement rates, many physicians, ranging from primary care to orthopedic surgeons, have decided to migrate their practices to concierge models, also known as VIP, boutique or subscription medicine.
Rooks and her business partner, Molly Howell, launched Concierge Solutions MD last year to provide physicians with comprehensive concierge solutions designed to provide an exceptional patient experience that also minimizes overhead costs and maximizes profitability.
Rooks, who earned her doctorate in instructional technology from Pepperdine University, and Howell, with a master’s degree in education, boast experience that includes organizational change leadership, technology strategy and execution, marketing and campaign management, event management, leadership and team building, process improvement, patent and IP protection, product ideation, agile product development, partnership development, big data analytics, cloud & SaaS modeling and data-driven sales and metrics, among others.
Their strategy for each client is unique.
“We don’t believe concierge medical practices are a one-size-fits-all,” said Rooks.
Cocoa Beach-based Concierge Solutions MD, the white glove concierge of medical concierge practices, provides a range of services to new and transforming medical practices.
Services are available bundled to include in-depth practice analysis, integrated marketing and maintenance, or custom-selected to the office’s specific needs. All are designed to ease any medical practice’s evolution from the traditional to concierge.
At the heart of the service is Concierge Solutions MD’s patient portal, which features automated scheduling, patient reminders, membership billing and form management and can function as a stand-alone solution or be integrated into an already existing website.
The company invites physicians to take advantage of its free analysis of their current practice or of their business plan for new practices.
“We analyze the pros and cons to setting up and managing the technical and logistical needs of any practice, walk physicians through options and provide a complete business plan that will ensure success,” said Rooks.
Concierge practices can be subscription-based, where patients pay a fee for superior levels of service and physicians may accept Medicare or insurance for procedures.
They can also be cash-based and the patient can choose to self-file for reimbursement by their insurance carrier. The hybrid model includes both options.
For patients, the benefits of a concierge practice are many, regardless of the model their physician chooses. Because physicians have a smaller caseload with concierge medicine, they are easily accessible to patients.
Appointments are usually the same or next-day and house calls are not uncommon. The patient spends minimal time in the waiting room and appointments begin on time.
Concierge physicians may be also better attuned to healthcare support regarding the patient’s nutrition, fitness and other lifestyle aspects.
For their part, physicians enjoy consistently more time with patients, which helps strengthen the patient/doctor bond and better serves the patient’s medical needs. Increased patient satisfaction also can translate into improved earning potential.
“Concierge practices can increase income by as much as 60 percent,” said Rooks.
The concierge model also affords doctors additional time to pursue personal interests in a profession that provides very little free time.
For more information, log on to ConciergeSolutionsmd.com