BREVARD COVID-19 UPDATE: Palm Bay Utilities Department Suspends Late Fees and Shut-Offs

Palm Bay Utilities Department will not shut off service due to non-payment Through April 15

BREVARD COUNTY • PALM BAY, FLORIDA – The City of Palm Bay Utilities Department will continue regular operations to provide customers with clean, safe drinking water, as well as wastewater service, during the COVID-19 pandemic.

Through April 15, the Palm Bay Utilities Department will not perform service shut-offs due to non-payment.

All penalties and fees associated with late payments will also be waived during this time.

Palm Bay Utilities Department facilities will have limited public access until April 15.

Utilities Customer Service will be available by phone at 321-952-3420 and email at ucs@pbfl.org to assist customers with account inquiries and payments. Payments may also be made online at pay.palmbaylorida.org

Cash payments may be made at the drive-thru payment window at South Regional Utilities Administration located at 250 Osmosis Drive SE. In-person appointments may be made for requests that cannot be processed remotely.

The Utilities Department would also like to remind customers that only toilet paper should be flushed down the drain.

Flushing other items down the toilet can cause clogs in sewer lines that may lead to backups in homes, clogs in the city’s sewer lines and lift stations, and even damage to wastewater treatment equipment.

Wipes may indicate that they are flushable, but they often lead to clogs because they do not breakdown completely like toilet paper.

The Utilities Department urges residents to dispose of used cleaning and sanitizing wipes by throwing them in the garbage.

STAY TUNED TO SPACE COAST DAILY FOR COVID-19 UPDATES

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