Health First Case Managers, Specialists Play Huge Role During COVID-19 Crisis
By Space Coast Daily // April 9, 2020
Associates Still Aim to Provide High-Quality Patient Experience for Medicare Members
BREVARD COUNTY, FLORIDA – The impact COVID-19 is imposing on communities and hospitals resonates with people from around the world and here in Brevard County.
The virus reaches every corner on the healthcare spectrum and continues to alter everyday behavior and daily life.
Health First case managers and specialists are going the extra mile while providing important customer care during this unprecedented crisis.
“We all have to pitch in and do whatever we can to help patients,” said Savannah Brookins, Health First Lead Clinical Support Specialist.
Recently, Brookins followed up with a Health First Health Plans member to see how she was doing. Within minutes of being on the phone, she knew something was not right.
“She expressed how she’s been stressed during the chaos and the simple fact that she was unable to buy toilet paper and paper towels at her local grocery store because they were all sold out,” Brookins said.
Related Story:Health First President & CEO Steve Johnson: Social Distancing Critical, We Will Get Through COVID-19 Together
She wasted no time and quickly went into action. Brookins offered to find a service or company willing to deliver or make a pickup point for the member.
Brookins reached out to several local companies, but was having difficulty finding help. However, she didn’t give up. Her persistence finally paid off.
“I contacted a local church, Surfside Community Fellowship, and the secretary I spoke with said they had plenty of toilet paper, paper towels and even a small amount of hand sanitizer for our member to have,” said Brookins.
She immediately notified our member, who accepted the assistance since she did not know when the grocery stores would have stocked shelves again.
Brookins recalls how happy and grateful the member was to finally have basic needs delivered to her home during this difficult time.
“Words can’t describe how thankful I am that I was able to provide her with something so basic that it meant the world to her,” Brookins said. “Going the extra mile is what we aim for every single day.”
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