Mobile Check-in Cuts Time in Health First Offices and Possible Exposure to COVID-19

By  //  August 11, 2020

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As a patient, arriving for a doctor’s appointment shouldn’t be a hassle

As a patient, arriving for a doctor’s appointment shouldn’t be a hassle. We all want the process to be quick, convenient, and not include sitting in the waiting room filling out paper forms before being seen. (Health First image)

BREVARD COUNTY, FLORIDA – As a patient, arriving for a doctor’s appointment shouldn’t be a hassle. We all want the process to be quick, convenient, and not include sitting in the waiting room filling out paper forms before being seen.

The effects of COVID-19 have had unexpected impacts to hospital systems and physicians’ offices, causing them to re-evaluate the customer care experience.

As a result, we’ve modernized our registration process to make it quick, simple, and secure by offering a customer-centric digital intake platform that allows you to register for an appointment via mobile device, all while social distancing during COVID-19.

“I see the ability to have a digital patient intake process as a critical next step in our plan to make our services easier to use for our customers,” said Frank Letherby, Chief Executive Officer of Health First Community Health Services.

“We want to eliminate redundant and frustrating appointment and registration processes to enhance the care experience.”

“I see the ability to have a digital patient intake process as a critical next step in our plan to make our services easier to use for our customers,” said Frank Letherby, Chief Executive Officer of Health First Community Health Services. (Health First image)

The mobile check-in process is crucial when minimizing contact before your appointment. You’re able to finish the full registration process at home, complete verification forms and, if applicable, take care of any copayment before you even reach the parking lot.

This helps to eliminate any unnecessary contact, and, once you’re inside our medical offices, to be escorted directly into an exam room.

Our goal is to better help serve our patients and to keep everyone safe during COVID-19.

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Key features include:

▪ Virtual check-in so patients can wait in the privacy of their own vehicle until they’re called
▪ Digital consent forms
▪ Copay and balance collections
▪ Establishment of payment plans
▪ COVID-19 prescreening
▪ Clinical intake to provide current medications and medical history

Schedule an appointment with a Health First physician today by calling 321-434-3131.

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