FTC: Beware of Weather-Related Utility Text Scams After Storms This Winter

fraudsters frequently exploit outages

FEDERAL TRADE COMMISSION – As communities across the country begin the long process of recovering from a powerful winter storm that left hundreds of thousands without power, officials are warning residents to be on alert for scammers who often move quickly after major weather events.

Consumer protection experts say fraudsters frequently exploit outages affecting electricity, heat, and water by posing as utility companies.

These scammers may send text messages or emails, or make phone calls, that appear legitimate and claim to represent local utilities. The messages often include links designed to steal personal or financial information or pressure victims into paying fees by falsely promising faster service restoration.

Authorities stress that legitimate utility companies do not contact customers unexpectedly to demand payment or sensitive information. Residents who receive an unsolicited message claiming to be from their utility provider are urged not to click on any links or respond directly.

Instead, they should contact their utility company using the phone number listed on their bill or the company’s official website to verify that the communication is authentic.

Another common red flag involves demands for payment through money transfers, gift cards, or cryptocurrency. Officials note that only scammers insist on these payment methods. Utility companies and other legitimate businesses do not require customers to pay in these ways.

In addition to fake utility messages, consumers are cautioned to be skeptical of individuals offering immediate cleanup or repair services after the storm. Unlicensed contractors and scam operators often appear after natural disasters, requesting upfront cash payments.

Experts advise walking away from anyone who refuses to provide proof of licensing, insurance, or a written contract.

Officials also urge residents to share this information with friends and family, particularly those who may be more vulnerable, to help prevent further financial losses during the recovery period.

The Federal Trade Commission encourages the public to learn more about weather-related scams by visiting ftc.gov/WeatherEmergencies.

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