BUSINESS SPOTLIGHT: Altec Has Evolved into Your Total Business Technology Solution Specialists
By Maria Sonnenburg // April 9, 2022
ALTEC HAS BEEN SERVING BREVARD COUNTY FOR MORE THAN 30 YEARS
NOW ALSO SERVING RESIDENTIAL CUSTOMERS WITH THEIR TOTAL IT NEEDS
BREVARD COUNTY • ROCKLEDGE, FLORIDA – It is a universal truth about technology that problems will eventually arise, usually at the most inopportune of times. Unfortunately, no company or individual is immune to the threat of data or equipment failure.
Since our businesses, and our lives, are now intrinsically connected to technology, it is imperative to have someone watching our backs, a partner you can trust.
The partner is Altec, a woman-owned Rockledge company with more than three decades of experience not only helping businesses stay secure and operational but also providing sales, installation and supplies for local companies, as well as for residential customers.
“We started as a print/toner company and have evolved over the years,” said sales manager Wyatt Willis. The evolution continues, as Altec expands into the residential consumer market.
“We were originally business-to-business and are now also business-to-consumer,” added Willis.
At the company’s headquarters in Rockledge, customers can purchase a range of technology and ancillary supplies, but that is just the tip of range of services.
“We do everything from toner to IT,” said Willis. “We serve all of Brevard, from Mims to Micco. We provide an on-the-ground IT team at a fraction of the cost of others.”
It is not unusual for business customers to tap onto Altec for help with at-home technology.
For example, while resolving IT issues at a local auto restoration company, the owner’s father asked for help with internet connectivity at home, which was spotty and only allowed for one device to be used at a time. The Altec technician quickly solved the problem by installing wifi-boosting equipment.
“It was a simple solution to an annoying problem,” said Willis. “We solved his problem without breaking his wallet.”
Altec professionals can install both business and residential systems, so customers can avoid do-it-yourself headaches that invariably pop up. Should issues later arise, the Altec team is again at the ready.
“All the business or individual need do is call the Help Desk,” said Willis. “We make it a priority to be available whenever the need for help arises.”
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ALTEC 24/7 HELP DESK ACCESS
The Help Desk is available 7 a.m. to 7 p.m., but customers can also opt for the 24/7 upgrade for even greater peace of mind.
“Our service desk technicians answer the phone live 24 hours a day.”
However, having help at a phone call away is only half of Altec’s cyber security response plan. Minimizing risk is another critical component.
“Most of our work occurs before disaster strikes,” said Willis.
“We ensure that your systems are up to date to reduce the risk of attack or data failure and we provide the back-ups needed in the event an attack occurs.”
The first line of defense is to protect and monitor systems. Protection is enhanced by placing in place controls that limited accessibility only to the necessary individuals.
By regularly monitoring networks for possible unauthorized use and investigating any unusual activity before an attack happens will sharply decrease chances of data breaches.
If a breach does occur, the Altec team goes into high gear. “We respond quickly in the event of an attack and have a customized plan in place to keep the customer’s business operations running,” said Willis.
“We recover and repair critical data so you can get back to business.”
Both business and residential customers can greatly benefit from the service.
Compromising valuable data such as bank information can be disastrous for an individual or family, but Altec can help minimize the risk and damage.
CUSTOM SERVICES FOR CORPORATE CLIENTS
For corporate clients, Altec customizes service according to the cyber security needs of the company. For example, legal and financial institutions need to secure highly sensitive data while complying with intense compliance regulations.
Manufacturing, on the other hand, needs processes in place that ensure protection of intellectual property, the core of the company’s profitability.
“No matter the industry, data is critical,” said Willis. “We address individual needs to ensure a unified security platform.”
FULLY INTEGRATED PHONE SYSTEMS
Despite advances in technology, phones remain a mainstay in the corporate world, driving sales, business development and collaboration.
However, while phones continue to play a critical role in business, conventional phone systems, even those that were state-of-the-art just a few years ago, cannot keep up with the rapid technological advances that continue to enhance capabilities for mobile and global audiences.
“Many of these systems were designed before the age of smartphones, and this could result in delayed responses,” said Willis.
“You can’t afford to lose customers because they can’t communicate with you when and how they like.”
Altec’s comprehensive array of services encompasses business phone systems in a fully integrated, cloud-based unified communications platform perfect for small to medium-size business.
“A modern cloud phone system not only provides highly reliable connectivity and call quality, but is also easy to deploy and maintain,” said Willis.
These systems combine voice, chat, video, screen-sharing, file management and conference-calling into a seamless experience customized to each company’s size, needs and work style. Advanced protection secures against malware, viruses, phishing and hackers.
“You stay connected, no matter whether you are working in the office or at home,” said Willis.
Because data is backed up in the cloud with no on-premises hardware, business can continue as usual, even in the event of fire, power outage or natural disaster.
Providing phone systems, printers, scanners, ink and toner and other equipment that means business are all part of doing business at Altec, but it is only half of the picture. Keeping this complex technology fully operational is the other half.
“We provide our clients with all they need to communicate successfully,” said Willis.
Altec offers free initial consultations. To schedule an appointment, call 321-242-7735.
Visit Altec’s office supply and equipment store at 245 Gus Hipp Bolevard, Suite 100, in Rockledge. The store is open 9 a.m. to 5 p.m. Mondays through Fridays. Free delivery is available with minimum order.