PN Digital Discuss: How Lockdown Transformed the Number of Inbound Organic Enquiries

By  //  August 9, 2023

The global pandemic brought about by COVID-19 ushered in an era of unprecedented challenges and changes for businesses worldwide. One such transformation was witnessed in the realm of inbound organic enquiries.

As lockdowns forced people to stay indoors and rely heavily on digital channels, businesses had to adapt their strategies to connect with potential customers in new and innovative ways. In this blog, we delve into how PN Digital, a leading marketing agency, navigated the lockdown landscape and witnessed a significant shift in inbound organic enquiries.

The Emergence of a New Digital Landscape

  1. Adapting to the ‘New Normal’

As countries implemented lockdown measures to curb the spread of the virus, the digital world became a sanctuary for businesses seeking to maintain their presence and reach a larger audience. PN Digital was quick to recognize this paradigm shift and acted promptly to adapt to the ‘new normal.’

  1. Pivoting Marketing Strategies

With traditional marketing avenues limited by social distancing measures, businesses turned to digital marketing strategies to stay afloat. PN Digital embraced this trend and played a crucial role in helping its clients pivot their marketing approaches.

  1. The Rise of Virtual Events

In-person events were put on hold, leading to the rise of virtual events and webinars. PN Digital capitalized on this opportunity, orchestrating successful virtual gatherings that attracted a broader audience and generated organic enquiries.

The Power of Content Marketing

  1. Creating Relevant and Engaging Content

During lockdowns, people sought information, entertainment, and connection online more than ever before. PN Digital recognized the power of content marketing and focused on creating relevant and engaging content that resonated with their target audience.

  1. Leveraging SEO to Boost Organic Traffic

Search Engine Optimization (SEO) played a pivotal role in increasing organic traffic to PN Digital’s website and landing pages. By optimizing content with relevant keywords, they positioned themselves as industry leaders and a go-to resource for valuable insights.

  1. The Magic of Blogging

Blogging emerged as a potent tool for businesses to share expertise, connect with readers, and generate inbound organic enquiries. PN Digital’s well-crafted blogs established them as thought leaders in the marketing realm and captured the attention of potential clients.

Harnessing the Power of Social Media

  1. Building a Strong Social Media Presence

As more people turned to social media for entertainment and information, PN Digital seized the opportunity to strengthen its social media presence. Consistent and engaging content across various platforms led to increased brand visibility and organic enquiries.

  1. Utilizing Social Media Advertising

Paid advertising on social media platforms allowed PN Digital to target specific demographics and interests, further enhancing their lead generation efforts.

  1. Fostering Community Engagement

Lockdowns brought people together virtually, and PN Digital embraced this sense of community by actively engaging with their audience through social media platforms. This personal touch fostered trust and authenticity, resulting in a surge of inbound organic enquiries.

The Influence of User Experience (UX)

  1. A Seamless Website Experience

In an increasingly digital landscape, user experience became paramount. PN Digital revamped its website to ensure a seamless and intuitive experience for visitors, which translated into increased organic enquiries.

  1. Implementing Live Chat Support

To address customer queries in real-time and provide instant assistance, PN Digital integrated live chat support on their website. This approach not only enhanced user experience but also boosted conversions.

  1. Mobile Responsiveness Matters

With more people browsing the internet on their mobile devices, PN Digital ensured that their website was mobile-responsive, catering to a broader audience and maximizing organic enquiries.

Embracing Video Marketing

  1. The Power of Video Content

Video marketing emerged as a dominant force during lockdowns, capturing the attention of audiences and conveying messages effectively. PN Digital utilized video content to tell compelling stories and showcase their expertise.

  1. Webinars and Video Consultations

PN Digital harnessed the potential of webinars and video consultations to interact with prospects directly. These personalized interactions helped build trust and credibility, leading to a surge in organic enquiries.

  1. Leveraging YouTube and Social Media Platforms

By leveraging platforms like YouTube and social media channels, PN Digital expanded its reach and nurtured a dedicated audience, ultimately driving inbound organic enquiries.

Collaboration and Partnerships

  1. Collaborating for Success

During lockdown, businesses recognized the power of collaboration. PN Digital partnered with complementary businesses and industry influencers, expanding their network and attracting new organic enquiries.

  1. Webinars and Joint Events

Collaborative webinars and joint events became a valuable avenue for PN Digital to showcase expertise, share knowledge, and reach a wider audience.

  1. Referral Programs

PN Digital implemented referral programs to incentivize satisfied clients to refer new leads. This word-of-mouth marketing approach proved highly effective in generating inbound organic enquiries.

Measuring Success: Analytics and Data

  1. The Role of Analytics

Data-driven decision-making became imperative in the lockdown era. PN Digital utilized analytics to measure the performance of marketing campaigns, website traffic, and lead generation efforts, optimizing their strategies accordingly.

  1. Conversion Rate Optimization (CRO)

Through continuous testing and optimization, PN Digital enhanced their website’s conversion rate, translating more visitors into organic enquiries.

  1. Customer Relationship Management (CRM)

Implementing a robust CRM system allowed PN Digital to manage customer interactions effectively, nurturing leads, and ensuring a seamless customer journey.


The lockdown period presented unprecedented challenges for businesses worldwide, but it also brought about transformation and innovation. For PN Digital, embracing the digital landscape, prioritizing content marketing, leveraging social media, and exploring new avenues like video marketing were key to thriving during these trying times. By adapting to the ‘new normal’ and harnessing the power of technology, PN Digital not only survived but flourished, experiencing a significant rise in inbound organic enquiries and solidifying its position as a leading marketing agency.

As we move beyond the pandemic, the lessons learned during these challenging times will continue to shape marketing strategies and pave the way for a more resilient and digitally empowered future.