SCAM ALERT: Cocoa Police Warn Caller ID Spoofing Scheme Targets Bank Customers Claiming To Be From ‘Chase’

TIP: If something feels off, trust your instincts

BREVARD COUNTY, FLORIDA – Cocoa Police are notifying residents about a convincing phone scam that is making the rounds, using caller ID spoofing technology to make it appear as though calls are coming directly from Chase Bank.

In one recent case, the caller ID displayed “Chase,” and a woman posing as a fraud department representative claimed the victim’s bank account had been compromised. The scammer insisted the customer’s money needed to be moved immediately into a newly created “safe” account supposedly opened in the victim’s name.

Using urgency and fear, the caller pressured the victim to act fast, warning that failure to transfer the money right away could result in losing everything.

The scammer instructed the victim to move funds using methods such as Zelle, wire transfer, or account-to-account transfers.

Fortunately, the victim became suspicious before sending any money, hung up, and called the official phone number on the back of their debit card. The real bank confirmed there was no fraud alert and no issue with the account.

Officials warn this type of scam is becoming increasingly common, with fraudsters using spoofed caller IDs and professional-sounding scripts to gain trust.

Consumers are reminded that legitimate banks will never pressure customers to move money into a so-called “safe account” or demand immediate transfers over the phone.

To protect yourself:
• Never trust caller ID alone, as phone numbers can be spoofed
• Do not use phone numbers provided by unexpected callers
• Hang up and contact your bank directly using the official number on your card or bank website
• Be cautious of urgent requests involving Zelle, wire transfers, or account transfers

If something feels off, trust your instincts. Hanging up and verifying directly with your bank could save you from becoming a victim.

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