online resource center includes new FPL Saving Steps program, offers eligible customers one-time $200 bill credit, along with bill assistance, energy-saving programs
Florida Power & Light Company (FPL) is launching a new online Assistance Center, designed to make it easier for customers to find programs that can help them save energy, manage their monthly bills and find additional support.
BREVARD COUNTY, FLORIDA – Florida Power & Light Company (FPL) is launching a new online Assistance Center, designed to make it easier for customers to find programs that can help them save energy, manage their monthly bills and find additional support.
This new resource features FPL Saving Steps, a new program that gives eligible participants ways to reduce everyday energy use and the opportunity to earn a one-time $200 bill credit toward a future bill.
As Florida’s summer heat drives higher energy use, FPL is focused on helping customers now while connecting them with tools that can support long-term savings. The new center brings together FPL programs, federal assistance options, energy-saving education and local nonprofit support so customers can more easily find the help that fits their needs.
What is FPL Saving Steps?
FPL Saving Steps is a new program available through the Assistance Center that teaches practical ways to reduce everyday energy use and better manage monthly expenses. Eligible participants can earn a one-time $200 bill credit toward a future FPL bill.
Saving Steps gives customers another way to take action on their energy use, complementing FPL’s existing programs and tools that help customers understand consumption, improve efficiency and manage energy costs.
What bill payment support and short-term relief does FPL offer to customers?
For customers facing temporary financial hardship or who need more time to pay, the Assistance Center highlights programs that can provide immediate support and flexibility.
• FPL’s Payment Extension provides eligible customers with extra time to pay their bill when they need short-term flexibility.
• Federal assistance such as theLow-Income Home Energy Assistance Program (LIHEAP) can help income-qualified customers with home energy costs.
• FPL’s Care To Share provides emergency bill-payment assistance or support for qualified electrical repairs for individuals and families experiencing temporary financial hardship.
• FPL’sBill Extender offers an extended due date for eligible customers who would benefit from more time between when their bill is issued and when payment is due.
• FPL Budget Billing helps customers manage monthly expenses by smoothing seasonal bill fluctuations into a more predictable monthly bill amount.
What other FPL programs can help customers save and lower their bills?
FPL offers programs and tools that can help customers use energy more efficiently, understand their household energy use, and manage monthly expenses over time.
• FPL On Call gives customers bill credits of over $90 a year to briefly pause certain appliances during periods of peak energy demand.
• The free Energy Manager tool provides personalized insights and recommendations tailored to a customer’s home to help them better understand and manage energy use.
• Through the FPL Community Energy Saver program, qualifying households can access energy-efficient home upgrades that can help lower energy use.
What community resources can customers find through the Assistance Center?
The Assistance Center also connects customers to support beyond their electric bill through a searchable directory of local nonprofits, community organizations, and partners. Customers can use the directory to find help with needs such as rent or mortgage assistance, food, transportation, and other essential services.
Powered by Findhelp, a social-service referral platform, the directory makes it easier for customers to search for programs available in their area.
