Federal Trade Commission: NGL Pro Messaging App Users Charged Without Authorization Can Apply for a Refund

You must be 18 to apply

BREVARD COUNTY, FLORIDA – In July 2024, the company behind NGL, an anonymous messaging app, agreed to pay $4.5 million to settle charges that the company deceived its customers.

The Federal Trade Commission urges affected NGL customers to apply for a refund before April 6, 2026.

According to the FTC’s lawsuit, NGL told paid subscribers of the NGL Pro version of the app that they would pay a one-time fee. But the company instead charged many users a recurring weekly fee of up to $9.99 without their consent.

If you paid for NGL Pro between January 2022 and July 2024 and were charged a recurring fee without authorization, you may be eligible for a refund. 

To apply online for a refund, visit the FTC’s NGL Settlement page at ftc.gov/ngl. You must be 18 to apply — if you’re not, ask a parent or guardian to apply on your behalf.

You must submit your claim by April 6, 2026, to be considered.

Applying for a refund doesn’t guarantee you’ll get one. The FTC will review submitted claims to confirm eligibility. Individual refund amounts will depend on the total number of eligible claims submitted, among other factors.

If you need help with your claim, contact the FTC’s claims administrator at 1-800-351-7161 or info@NGLRefund.com.

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